Fix metered usage errors

The Metered usage V2 REST API is referred to in this topic. See Metered usage V2.

Metered usage event processing fails due to system or data errors. There are two ways you can check whether processing failed and why:

• from the Metered usage status page in the user interface (see View metered usage processing status)
• with the Metered usage v2 REST API, if the usage was submitted with the Metered usage v2 REST API (see Fetch usage processing status)

You can fix failed event processing based on whether it was caused by system or data errors.

💡 Tip: For IaaS billing, only AppDirect submits usage and manages related processing errors.

System errors

System errors are typically caused by intermittent system failures during processing. You can attempt to process failed requests again. If they fail repeatedly, contact your AppDirect technical representative.

To fix failed processing due to system errors

1. Go to Manage > Marketplace > Dashboard | BILLING | Metered Usage.
2. Click a row for a usage request or request group that is in Failed status.
3. If the tab is not already selected, click Failed.
4. If there is more than one row, click the row for the request you want to review.
5. Click the failed event.
6. If the tab is not already selected, click System errors.
7. Click Reprocess System Errors.

Data errors

Event processing failures due to data errors occur when invalid event data is submitted. If the data was submitted with the Metered usage v2 API, you can correct the data and use the API to submit it again (see Metered usage v2).